Would this be helpful information to a manager look- ing for ways to improve the overall customer satisfaction on Delta flights? Explain. The online survey questionnaire enabled respondents to explain any aspect of the flight that failed to meet expectations. Optimal coverage in a WiFi network needs a research of the radio strength available in the zones to be provided with the wireless service. What do these summaries indicate about the overall customer satisfaction with the Delta flight? b. AirSurvey is an easy to use tool to make WiFi coverage site surveys.
Use a percent frequency distribution and a bar chart to summarize these data. Assume that passengers on a Delta Airlines flight from Myrtle Beach, South Carolina, to Atlanta, Georgia, provided the following ratings for the question, "Please rate the airline based on your overall experience with this flight." The sample ratings are shown below. A five-point scale, with Excellent CE), Very Good (V) Good (G), Fair (F), and Poor (P), is used to record customer ratings. After completing a flight, customers receive an e-mail asking them to go to the website and rate a variety of factors, including the reservation process, the check-in process, lug- gage policy, cleanliness of gate area, service by flight attendants, food/beverage selec- tion, on-time arrival, and so on.
The Canmark Research Center Airport Customer Satisfaction Survey uses an online questionnaire to provide airlines and airports with customer satisfaction ratings for all aspects of the customers' flight experience (airportsurvey website, July, 2012).
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